The last thing we want is for you to be stuck with a damaged item. Because our products are custom printed and unique to each campaign, they will only qualify for refund or exchange if the product itself is flawed, if the quality of the printing is poor or if the final product is materially different from the product presented on the site.
If your order arrives damaged, then please email us at [email protected] within (14) fourteen business days of your delivery date with:
We will give you further instructions and use this information to prevent future errors. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you a refund or exchange. Claims are handled on a case-by-case basis.
Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
A typical refund will take up to 21 days to make its way through the banking system.
Refunds are sneaky things and can show up in a couple of places:
– Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times)
– If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time).
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: [email protected]
Final sale items
Please note, all sale items and items made on-demand are not eligible for refund, exchange, or store credit. Please carefully review all product details, including the products shipping description and all sizing information prior to purchasing.